FAQs
📌 FAQs（Frequently Asked Questions）
🧵 Part 1: Ring Size & Fit
Q1: How do I choose the correct ring size?
A: Ring sizes vary by region. Before ordering, please refer to our ring size guide on each product page. You may also measure your existing ring’s internal diameter or check with a local jeweler for accurate sizing.
Q2: What if my ring doesn’t fit?
A: If the ring size you ordered does not fit, please contact us within 15 days of delivery for assistance. Some rings may be eligible for exchange or resizing, depending on the product and condition. Custom or personalized rings may not be eligible for exchanges. Contact support for details.
📦 Part 2: Return & Exchange Policy
Q1: Can I return a jewelry item?
A: We accept return requests for non-customized jewelry within 15 days of delivery. Items must be in their original condition, unworn and with original packaging.
Q2: Are there any items that cannot be returned?
A: Yes — any customized, engraved, resized, or made-to-order rings cannot be returned unless defective. Please carefully select size and options before checkout.
Q3: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless otherwise stated. Please contact customer support for authorization before returning any item.
Q4: How do I initiate a return or exchange?
A: Email us at service@omyeese.com with your order number and reason for return. Our support team will guide you through the process.
🚚 Part 3: Shipping Information
Q1: Do you offer free shipping?
A: Yes — orders over a certain amount may qualify for free shipping. Please refer to our Shipping Policy page for current promotions.
Q2: How long does shipping take?
A: Shipping time = processing time + delivery time. Processing includes quality checks and packaging. Delivery times vary by destination and chosen method.
Q3: Can items be shipped separately?
A: Yes. In some cases, items from the same order may ship separately due to fulfillment from different partners.
Q4: Do you ship internationally?
A: We offer international shipping to eligible countries. During checkout, select your destination to confirm availability.
Q5: Are taxes and customs duties included?
A: International orders may be subject to customs duties, taxes, or fees in the destination country; these are the responsibility of the recipient.
🛍️ Part 4: Orders & Payments
Q1: How do I find my order number?
A: You can find your order number in your confirmation email or in your account order history.
Q2: Can I modify my order after placing it?
A: Orders cannot be modified once placed. If you need changes, please cancel before processing and place a new order.
Q3: What if payment does not go through?
A: Ensure all billing and shipping details are entered correctly. Some payment methods require matching billing and shipping address.