FAQs
Part 1: Size Guidelines
Q1: How to choose the right size?
A: Different products in different categories may come with different dimensional measurements. We recommend that you carefully review the size chart on each product page and refer to the detailed measurements to get the right size.
Q2: Are all the items in the correct size?
A: Some of our products do run a tad small, we add a "Skinny" tag to such product pages, if you're not sure, please choose a size. If you are unsure about such a product, we recommend that you contact our customer service team. Be sure to refer to the size chart on each product page for recommended sizes.
Part II: Return and Exchange Information
Q1: How to return?
A: We accept return requests within 15 days from the date of delivery. If you wish to return or exchange an item, please email service@omyeese.com
Q2: Should I pay for return shipping?
A: Yes, the customer is responsible for the return shipping cost. We kindly ask you to double check the size information and confirm all your order details before placing your order.
Q3: Can I return to the address on the received package?
A: Warm reminder: Any address on the package is not approved as a return address. Return packages should be authorized. Any returns not authorized by Customer Service will not be entertained.
Q4: Can products be exchanged?
A: Yes, for unshipped or out of stock products, you can first click here (https:// omyeese.com/pages/service-contact-us ) to contact our customer service team, then we will receive After getting your information, we will exchange it for you. Unfortunately, you cannot exchange or return products that have already been shipped until you receive them.
Part 3: Shipping
Q1: Do you offer free shipping?
A: We currently only offer free shipping on orders over $79 in the US, Australia, UK, New Zealand and Canada.
Q2: How much does it cost to ship to my place?
A: Shipping costs will depend on weight, distance, and especially the shipping method you choose. For more shipping details, please refer to this link:https://omyeese.com/collections/shipping-delivery. Exact Shipping: Please add the item to your cart and proceed to the next step to checkout. Before you pay, you'll see how much the shipping cost for your order.
Q3: Can the order be packaged and shipped?
A: Items are prepared by different suppliers or designers on our website, so they may be shipped separately.
Q4: When is your delivery time?
A: Please note that total shipping time will be processing time plus delivery time (excluding any customs delays, non-working days, national holidays and any unforeseen circumstances.) You can click the link below for information on shipping policies More details: https://omyeese.com/collections/shipping-delivery. Due to limited shipping during COVID-19, shipping times may be longer than usual.
Q5: Which countries do you provide shipping services?
A: You can try adding an item to the cart and then go to checkout (before the final payment), then select the destination country. If given a choice, it means that it can be shipped to the country of your choice.
Q7: Is there any tax?
A: After arriving in the destination country, international orders may be subject to customs duties and taxes collected by the customs department of the destination country. The recipient must bear any additional customs clearance costs; we have no control over such allegations and cannot predict what they might be.
Q8: What if I receive the package and some items are missing?
A: Please double check first if there are any hidden little corners in the plastic packaging, or sometimes it may be shipped separately. Please feel free to contact our customer service team (https://omyeese.com/pages/contact) for more information.
Part 4: Orders
Q1: How to find my order number?
A: You can log in to the website to check your account or check if there is an order confirmation email to get the order number. You can also provide your registered email to our customer service team (https://omyeese.com/pages/contact) and see if we can find your order number in our system.
Q2: What is a "waiting for payment" instruction?
A: "Pending payment"/"Not paid" means that the payment has not been approved. The CS team currently does not have the authority to cancel or change unpaid orders. If you want to cancel, you can ignore it and we won't charge or process the order. We recommend that you place a new order directly.
Q3: Do I charge first or can I pay after receiving the package?
A: We only start preparing your order after receiving payment.
Q4: How to modify the quantity, size or color in the shopping cart?
A: We recommend that you click on the number option or size/color under "Quantity" on the right side of the shopping cart. Or click the "Delete" option next to the item picture on the right and delete the unwanted item.
Q5: Can I add more items if I have already placed an order and paid for it?
A: Since the payment has already been completed, we cannot add more items to the order.
Q7: Why can't I pay? Why do I get an "Error" when I checkout?
A: If you are paying with Paypal as a guest, please double check that you have entered the correct shipping or billing address. If you enter any incorrect information, such as a wrong zip code, Paypal will force you back to the checkout page and notify you of the error. If you paid with a credit/debit card, please double check that you have entered the correct card number. If you enter the wrong card number, it will force you back to the checkout page and notify you of the error or use another card. Also, to reduce the risk of fraud, some debit/credit card companies now only allow online payments if your billing address matches your shipping address.