FAQs

Frequently Asked Questions

1. Where do you ship from?

We work with trusted fulfillment partners to ensure product availability and efficient delivery. Orders may be shipped from different fulfillment locations depending on inventory availability and destination.

2. How long does shipping take?

Orders are typically processed within 1–3 business days. Standard delivery generally takes 7–15 business days depending on the destination. Tracking information will be provided once the order has shipped.

3. Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email that includes tracking information and a tracking link.

4. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additional payment options may include PayPal, Apple Pay, and Google Pay where available.

5. Is my payment secure?

Yes. Our store is powered by Shopify and uses industry-standard SSL encryption technology to help protect payment and personal information during checkout.

6. What is your return policy?

We offer a 30-day return policy for eligible items in their original condition. Please review our Refund Policy page for complete return instructions and eligibility requirements.

7. What if my item arrives damaged?

Please inspect your order upon delivery. If an item arrives damaged or if any component is missing, contact us within 48 hours and provide photos of the issue. We will work with you to arrange a replacement or refund when applicable.

8. Can I cancel or change my order?

Order changes or cancellations may be requested within 12 hours of purchase. Once an order has entered processing, modification or cancellation may no longer be possible.

9. Do you ship internationally?

Yes. We offer international shipping to many countries and regions. Available shipping methods, delivery estimates, and shipping costs are displayed during checkout.

10. How can I contact you?

If you have any questions regarding products, shipping, or orders, please contact us:

Email: service@omyeese.com

Phone: +1 (928) 235-7332

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)

Operated By: OMYEESE LLC

1942 Broadway St STE 314C

Boulder, CO 80302

United States

We typically respond to customer inquiries within 24 business hours.